Agreement to Terms

By using the Services, you agree to be bound by these Terms. If you don’t agree with these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or Other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.

 

Use of the Services

You may use the Services only if you are of legal age and have the capacity to form a binding contract and are not a person barred from receiving services under the laws of South Africa or other applicable jurisdiction. You may use the Services only in compliance With these Terms and all applicable local, state, national, and international laws, rules, and regulations.

The Services that Shop | The Black Corset provides are always evolving and the form and nature of the Services that Shop | The Black Corset may provide from time to time without prior notice to you. In addition, Shop | The Black Corset may need to stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally if we determine it necessary and may not be able to provide you with prior notice.

 

In order to purchase products, you will need to register with Shop | The Black Corset, create a username, and provide certain information about yourself as prompted by the registration form, including a valid email address. You may not use a username for the purpose of impersonating another person or entity, including staff or any other representative of Shop | The Black Corset. We reserve the right to remove or reclaim inactive usernames or usernames on behalf of businesses or individuals that hold the trademark or other legal claim on those Usernames.

 

By creating an account, you agree to abide by these Terms and provide accurate information. Unless you are an agent authorized to bind another person and you are acting under their direction, you may not create an account for anyone other than yourself. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, or otherwise in violation of these Terms.

 

Passwords
You are responsible for safeguarding the password that you use to access the Services. You agree to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. We encourage you to use strong passwords (passwords that use a combination of letters, numbers, and symbols) with your account. You must immediately notify Shop | The Black Corset of any unauthorized use of your account, or if you have reason to believe that your password was lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You may contact Shop | The Black Corset to make this notification by emailing shop@theblackcorset.co.za

Shop | The Black Corset is not liable for any loss or damage arising from your failure to comply with the above requirements.

 

Buying

You agree to bear any additional charges that your bank or other financial service providers may levy on you. You will receive a confirmation email once the transaction is complete. If you have any concerns or objections regarding charges, you agree to raise them first with us and you agree not to cancel, reject, chargeback, or request reversal of any charges related to a Purchase unless you have made a reasonable attempt at resolving the matter directly with Shop | The Black Corset.

 

A Purchase may be subject to local sales, Customs, or value-added taxes or additional postage upon delivery. These taxes or additional postage fees are not charged by the Services and The Black Corset cannot be responsible for or provide order-specific advice regarding additional taxes or postal fees.

 

Liability and Disputes
Shop | The Black Corset has no control over or liability for the quality, safety, legality, descriptions, photos, or other aspects of the items listed for sale, nor does Shop | The Black Corset have any control over or liability for the accuracy, truthfulness, quality, or other aspects of  the materials and information associated with listings. Shop | The Black Corset cannot be made responsible for defective items.

If an item sold on The Black Corset is delivered to you in a defective condition, your remedy is to submit a clear description and photo to prove that the fact of the defect exists. The project must be submitted within 30 days after the delivery date. The Black Corset will establish communication with suppliers on your behalf and provide solutions to best satisfy.

Shop | The Black Corset does not provide returns or refunds.

 

Buyer Feedback
Users may submit feedback information regarding that use of the Services or Products. You may only use the rating and feedback features for the bonafide purpose of submitting feedback regarding the experience you had. Any other use of the feedback system is prohibited. You may not threaten To submit negative feedback or withhold positive feedback in order to receive benefits beyond those to which you are entitled and you may not submit feedback for the purpose of manipulating another user’s rating. Feedback information submitted by a user may be made available through the Services to other Users.

 

Privacy
Any personal information that you provide to us is subject to our Privacy Policy, which governs our collection and use of your personal information. You understand that by using the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to South Africa and/or other countries for storage, processing, and use by Shop | The Black Corset.

 

Shop | The Black Corset may offer a catalog of items, which may include photos, descriptions, etc.. Shop | The Black Corset cannot guarantee that the information contained in such a catalog will be accurate or up to date, and you agree not to hold to Shop | The Black Corset, responsible for any inaccuracies.

Subject to your compliance with these Terms, Shop | The Black Corset grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Services.

 

Your User Content
Your User Content will be viewable by other users of the Services. You should only make available information or provide User Content that you are comfortable sharing with others under these Terms. You are responsible for your use of the Services, for any User Content you provide, and for any consequences thereof, including the use of your User Content by other users and our third-party partners. Shop | The Black Corset is not responsible or liable for any use of your User Content by

 

Shop | The Black Corset claims no ownership of any User Content submitted, posted, or displayed by you on or through the Services. You retain any and all of your rights to any User Content you submit, post, or display on or through the Services, subject to the exceptions noted herein, and you are solely responsible for protecting those rights.

Shop | The Black Corset Ownership Rights
All right, title, and interest in and to the Services (excluding your User Content), including all associated intellectual property rights, are and will remain the exclusive property of Shop | The Black Corset and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in the Terms gives you a right to use the Shop | The Black Corset name or any of the Shop | The Black Corset trademarks, logos, domain names, or other distinctive brand features. You may use the Shop | The Black Corset name or any of the Shop | The Black Corset trademarks, logos, domain names, or other distinctive brand features only in the event Shop | The Black Corset grants you the right to do so in a separate written agreement. You shall not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, create derivative works from, or otherwise exploit any Content or third party submissions or other proprietary rights not owned by you, (i) without the consent of the respective owners or other valid rights, and (ii) in any way that violates the rights of Shop | The Black Corset or any third party. You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services, including any Content. Any feedback, comments, or suggestions you may provide regarding Shop | The Black Corset or the Services are entirely voluntary and are the sole and exclusive property of Shop | The Black Corset. You hereby irrevocably assign to us all of your right, title, and interest in and to such feedback, comments, or suggestions, and Shop | The Black Corset is free to use them as we see fit and without any obligation to you.

 

Termination and Effect of Termination
In addition to any other legal or equitable remedies, Shop | The Black Corset may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and Shop | The Black Corset shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this website in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

 

Shipping
Shop | The Black Corset ships from one main location upon receipt of internationally shipped orders. However, depending on stock availability, some orders may be split into multiple orders at the discretion of Shop | The Black Corset – we prefer to send complete orders locally but we inform all customers of their order statuses and it is up to them to opt to receive orders in more than a single shipment. Thank you for your understanding. Shop | The Black Corset packs your orders with care and takes precautions to ensure that your items arrive unscathed. Nevertheless, we cannot guarantee items will not be mishandled during shipping. While under no obligation to cover damages that incur during shipping, we strive to maintain a good relationship with our users and will try to remediate the problem in a quick, satisfactory manner.

 

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. Shop | The Black Corset reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

 

Order Cancellation
The buyer can cancel orders freely within 24 hours after payment; for questions please contact  shop@theblackcorset.co.za – However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Service and Return policy comes into effect.

 

Customer Code of Conduct
​At Shop | The Black Corset we take pride in providing class-leading customer service and will do our best to resolve all issues to customer satisfaction. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or Shop | The Black Corset may, for example, include any of the following:

Aggressive, abusive, and threatening behaviors, including any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to Shop | The Black Corset.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

The excessive number of complaints compared to the total purchase value history.

 

For such behavior, complainants may be advised and formally notified of the following:

  • Their language is considered offensive, abusive, threatening, and wholly unacceptable.
  • They must refrain from using such language, intimidation, and threats.
  • There will be no further exchange of correspondence on the matter if they persist with this behavior.
  • Shop | The Black Corset reserves the right to no longer accept orders from the customer in the future without further notice.

 

Entire Agreement
These Terms and the Shop | The Black Corset Rules are the entire and exclusive agreement between Shop | The Black Corset and you regarding the Services, and these Terms supersede and replace any prior agreements between Shop | The Black Corset and you regarding the Services. These Terms apply only to Shop | The Black Corset and you. These Terms are not intended to, and shall not, create any third-party beneficiary rights, except as expressly provided in these Terms.

We may revise these Terms from time to time. If we make any material changes to these Terms, we will notify you of such changes by posting them on the Shop | The Black Corset website or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.